A significant part of our lives is spent in the digital world. Many of us use computers for work, we use a range of streaming services for entertainment, and we rely on the tiny computers in our pockets, also called smartphones, for everything from chatting with loved ones to checking the weather, finding directions, or making payments. There must be a service provider for every device we use. Here are three things you should be aware of about your rights as a Canadian telecom user.
Get full disclosure
Every time you sign up with a television, internet, or mobile device service provider, they are required to offer you with a copy of a detailed contract that outlines your monthly fees as well as any other costs or fees you might incur, like early cancellation penalties. Take screenshots or record a transcription of any web chats that discuss the specifics, and retain copies of all relevant communications. Examine the contract carefully, and make sure there are no unforeseen fees by looking at the first bill when it comes in.
After signing a contract, take advantage of the 15-day trial period offered by most internet and wireless providers to make sure the service meets your needs. To avoid being stuck into a fixed-term contract, you can cancel before the trial period ends without incurring any penalties if it doesn’t live up to your expectations.
Be travel alert
Your packing list for an international trip will probably include your phone, charger, and any electrical adapters you’ll need for the places you visit. But before you leave, you need know how roaming charges are handled by your cellular data provider. For starters, roaming charges from Canadian providers are limited to $100 each billing cycle unless you consent to them. When your phone is in an area where roaming fees may be applicable, they must also alert you.
Inquire about your provider’s travel schedule. Many charge a daily flat fee for out-of-country call, text, and data services. Buying a local SIM card and turning off data roaming until you reach your location are further options.
Know how to resolve a complaint
Calling your supplier is the first thing to do if you’re unhappy with the telecom service or believe you’ve been overcharged. A complaint may be submitted to the Commission for Complaints for Telecom-television Services if they are unable to address the problem. In addition to having the power to force carriers to address problems, this independent Canadian agency provides free complaint-resolution services for problems like roaming, contract disputes, or inaccurate charges on your phone, internet, or TV accounts.
Learn more about tech tips for 2025 at: https://newscanada.com/en/Resolve-to-be-a-tech-savvy-consumer-this-year-139647
Reference: https://newscanada.com/
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